Frequently Asked Questions when booking a campervan holiday
If you’ve never booked a campervan holiday before, you will likely have lots of questions about both the booking process and how the campervan works whilst you are away. Please see below information and frequently asked questions on our campervan security deposit, campervan insurance, pet policy,our VW campervan efficiency and much more. You can also find more information on the spec of our VW campervans on our VW Campervan page on our website. If you have any questions, please just get in touch via our Contact page.
Campervan Security Deposit – What is the Security Deposit used for by Four Seasons Campers?
A £500 or £750 (dependent on license type and age of driver) refundable security deposit is payable 7 days prior to collection of the campervan and will be refunded 14 days after the return date, provided the vehicle is returned in a clean and undamaged condition with a full tank of fuel and no traffic offences or parking tickets have been incurred. This can be paid by credit or debit card through our Paypal account, by bank transfer or by cheque, and must be cleared before we can release the vehicle for your campervan holiday. For more information on our Security Deposit, please read our Terms and Conditions on our Rental Agreement page of our website.
Campervan Insurance – Who can be insured on our Campervan Holiday with Four Seasons Campers?
The Campervan is insured for drivers between 23 and 75 years of age.
- An insurance excess of £500 is applicable to all UK license holders.
- An insurance excess of £750 is applicable to drivers aged 23- 24 years old.
- An insurance excess of £750 is applicable to all non-UK license holders subject to approval by Four Seasons Campers insurance company. An additional excess can sometimes be requested for countries outwith Europe, US, Canada, Australia and New Zealand.
- The campervan insurance excludes drivers over 75 years of age and under 23 years of age.
- The campervan insurance excludes drivers with less than 24 months full UK or EU license experience.
What does the insurance cover me for on my campervan holiday?
The Campervan is insured for damage to the vehicle and the property of a third party.
- The security deposit paid will be set against the cost for any damage to the vehicle with Four Seasons Campers customers liable up to the value of the security deposit paid for the insurances excess.
- The customer will not have any insurance cover and is responsible for the total cost of any damage if they are in breach of the terms as stated and signed for in ‘Four Seasons Campers Terms and Conditions.’
- The Campervan is covered for unlimited EU use.
I do not hold a Full UK Driving License as I live in another country. Am I eligible to drive your VW campervans?
Drivers from Australia, Canada, United States and New Zealand and the majority of European countries are also eligible. If you are from outwith these countries, please get in touch and we will call our insurers to check that your license is eligible for campervan rental in the UK. There is sometimes an additional excess for countries not listed above.
We want to take our dog on our campervan holiday – do you allow pets in the campervan?
We love animals but in the interests of cleanliness for all hirers, we cannot accept pets without prior approval and dependent on breed. There is an additional £20 cleaning charge for pets and we request that they are not left in the campervan on their own and that they are not allowed on the seats.
How many campers does a Four Seasons Campers campervan comfortably sleep?
Our VW campervans are 4 berth campervan so can legally carry four passengers with four seat belts. There is a fold down double bed from the rear passenger seats and a bed in the roof space of the campervan that can accommodate either one adult, two light adults or two children. There is a maximum weight of 150kg for the roof bed. Please take a look at our Gallery page for photos showing seats and beds.
Can you help me plan my campervan holiday tour?
We would be delighted to help you plan your Scottish tour in our campervan. Please give us details of whether you would prefer to use campsites or wild camp and the areas you wish to visit and we will send you an email with suggested routes and camping locations.
Can I smoke in the campervan?
In the interests of cleanliness for other customers we have a no smoking policy and will retain part of the deposit if the vehicle is returned with evidence of smoking in it.
Can I leave my car with you?
Yes, we offer free parking at Four Seasons Campers for our customers. Customers can park their car in our carport. Please note that vehicles are left at the owners risk.
I have never driven a campervan before. Will I be given instructions?
Yes, we will talk you through driving and parking of the campervan plus use of gas and heating and use of electric hook up. We also have a comprehensive guide for you to take away and you can call us if you have any problems. The campervan is very easy to drive but you should be aware of wing mirrors as Scottish roads can be very narrow at points.
What support do you offer during our campervan holiday?
Should you require advice or help during your rental, please contact us directly by phoning 01389 830602. If we are not available please leave a voice mail and email us at email@example.com and we will endeavour to respond promptly.
In the unlikely event of a breakdown, the Hirer should seek help from the breakdown company, details of which are provided in Four Seasons Campers rental guide in the campervan. All our campervan are covered by VW Breakdown Assistance.
Can I extend the period of hire during our campervan holiday?
Dependent on availability, you may extend the hire. Written request and confirmation is required to extend the rental period through email and additional hire charges must be received by Four Seasons Campers prior to commencement of new dates.
Do you hire your campervans all year round?
Yes, Four Seasons Campers if available to hire all year round meaning that you can explore Scotland in style regardless of the weather!